NDIS service provider Sydney

Empowering

Independence

Quality home care services, whenever you need it

Welcome to Cality Care

Since 2017, we have been empowering NDIS participants to live their best lives by providing comprehensive, personalised support services in Sydney and Brisbane metro areas. Whether you’re seeking assistance with daily living, community participation, or supported independent living, our experienced and compassionate team is here to help. We believe in fostering independence, enhancing quality of life, and ensuring that every individual has the opportunity to achieve their goals and aspirations.

Empowering Independence is our goal.

Everyone’s journey is unique, and we are committed to offering flexible, client-centered solutions that respect your preferences and choices. Our services are designed to support you in achieving greater independence, developing new skills, and accessing the community. With a strong focus on collaboration and communication, we work closely with participants, families, and professional stakeholders to create and implement support plans that truly make a difference.

We currently offer support services in Sydney, Brisbane and Gold Coast

Supporting You to Live Life, Your Way

At Cality Care, we believe everyone deserves to live with dignity, purpose, and independence. As a trusted NDIS service provider in Australia, we’re here to support people with disabilities and their families through personalised, compassionate care—because quality of life starts with quality care.

Whether you need daily living support, assistance with community participation, or guidance navigating your NDIS plan, our experienced team is ready to help you achieve your goals—on your terms.

Through Person-Centered NDIS Support

At Cality Care, empowering independence is more than a goal it’s our commitment. As an NDIS-registered provider across NSW and Queensland, we understand that every participant’s journey is unique. That’s why we deliver flexible, tailored disability support services designed to uphold your preferences and enhance your quality of life.

Compassionate Supported Independent Living (SIL) helping you transition to more independent living
Comprehensive Disability Support Services, including personal care, household tasks, meal preparation, community participation, and respite care
Services backed by over 20 years of experience in healthcare staffing and support

Our collaborative approach means we work side by side with NDIS participants, families, advocates, and health professionals to co-create individualised support plans that are both practical and empowering.

Our Services

At Cality Care, we strive to offer you as many services as we can to cater to our customers’ varying support needs. ARC Group, the organisation that founded Cality Care, has been training and recruiting Australians in the healthcare field for almost 20 years. As a result, we hire most of our own support workers to ensure they are of the highest quality for your requirements.

SIL - Supported Independent Living

Brand new, fully equipped and furnished, contemporary styled individual living studios. Our property in Fairfield NSW is newly built to empower your independence.

Disability Support Services

Let us support you with your home care needs: personal care, help around the home including meals, social connection and interaction, and other tasks related to living an independent and healthy lifestyle.

Locations

Servicing Sydney and Brisbane Metro Areas

SIL - Supported Independent Living

Brand new, fully equipped and furnished, contemporary styled individual living studios. Our property in Fairfield NSW is newly built to empower your independence.

Locations

Servicing Sydney and Brisbane Metro Areas

Disability Support Services

Our Commitment

Customer - Delivering on our promise with passion
Communication - Being open and honest
Collaboration - The courage to be our best
Consistency - Building excellence
Compliance - Acting with responsibility

Our Values

Testimonials

"This has to be the best care plan that we have had. You have a real understanding of what is needed."

"We express our sincere appreciation for the incredible quality of services provided by J’s support workers during her time at Cality."

"I have nothing but wonderful things to say about Cality Care.
Everyone has been wonderful to deal with.
I truly appreciate their kindness and everything they have done for me."

"I would definitely recommend your service to my colleagues and other participants.
Thank you for your kindness and ongoing support of L."

"Thank you to everyone for making E’s birthday celebrations successful.
I was with him yesterday and he told me he had a great time at Australia Zoo."

"Thank you for continuously providing a high quality of service delivery and communication.
Your focus on client directed care, professionalism, and proactive approach to quality improvement is greatly appreciated"

“The level of customer service that Cality Care provides is excellent and is refreshing to see from a company. I am not usually one to recommend the services of an agency but I have happily referred Cality Care to other families I know and am willing to provide further details should you require it.”

“It’s refreshing to be able to work with an organisation who will listen to what your needs are and then come back to you with a solution that fits your requirements, not just an “off the shelf” one. Their skilled employees also support us whilst providing space and not making us feel under pressure in any way.”

Contact Us

How can we support your needs?

Give us a call on 1300 935 417 to speak with our experienced team, or fill out the form below and we’ll get back to you shortly